Job Vacancy Telecommunications Service Delivery Analyst Stanford University
Job title: Telecommunications Service Delivery Analyst
Company: Stanford University
Job description: Learn about our array of employee benefits, what makes Stanford life unique, and our commitment to diversity, equity and inclusion.
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Telecommunications Service Delivery Analyst
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Information Technology Services
📅 5 hours ago Post Date
📅 99765 Requisition #
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JOB PURPOSE:
Capture and model/map telecommunications related business requirements, work with business partners to understand directions and priorities, provide configuration and implementation of required telecommunications solutions. Serve as project leader on small to medium-sized projects or on a portion of a larger project, as assigned.
CORE DUTIES:
- Act as a single point of contact between IT and the customer.
- Perform necessary business and system analysis to gather all pertinent data related to telecommunications projects, support requests and issues in the production system.
- Collaborate with business partners to gather requirements and identify gaps between requirements and the application. Assist business partners with determining deliverables, creating as-built documentation, system test plans, identifying test scenarios, managing user-acceptance testing and conducting production roll out of resolution.
- Collaborate with developers on application specifications and system enhancements to ensure appropriateness of design and deliver resolution of issues; work with business partners to test and deploy resolution in a timely manner.
- Assist with initial determination of the feasibility of requests and ensure user requirements are thoroughly and accurately documented in accordance with standard techniques and best practices.
- Interact with team members, the user community and others on an ongoing basis to ensure accurate identification and delivery of business requirements.
- Make formal recommendations, and write application specifications, including conversion, upgrade and interface routines.
- Develop functional specifications to ensure compliance with system development lifecycle methods.
- Team up with business partners and developers to set realistic response time and/or deliverable expectations.
- Manage the implementation of the approved development in partnership with developers and business partners.
- Maintain documentation as necessary to support business needs and UIT standards.
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor’s degree and eight years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Strong capabilities in day-to-day operations and support of Cisco Unified Communications Manager, Cisco Unity, Attendant Console including but not limited to Moves, Adds, Changes, Deletions, troubleshooting issues related to the provisioning.
- Ability to independently lead Telecommunications Support Requests and Projects, gather business requirements, understand workflows, provide analysis and design, track deliverables, communicate effectively with internal teams and clients, provide training, document processes, call flows and track billing components.
- Working knowledge of Visio and Smartsheets.
- Strong written and verbal communication skills.
- Ability to partner with other teams/team members and collaborate with them on new solutions and service offerings.
- Ability to establish effective, ongoing relationships with clients, staff and management.
- Ability to manage multiple competing priorities and work under pressure in high stress situations.
Certifications and Licenses:
None
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
The expected pay range for this position is $94,000 to $135,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
PHYSICAL REQUIREMENTS*:
- Constantly perform desk-based computer tasks.
- Frequently sit, grasp lightly/fine manipulation.
- Occasionally stand/walk, use a telephone.
- Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
- – Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
This position is a Hybrid position with a minimum of 2 days a week in the Historic Campus in Palo Alto.
WORKING CONDITIONS:
- Work extended hours.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Additional Information
- Schedule: Full-time
- Job Code: 4802
- Employee Status: Regular
- Grade: I
- Requisition ID: 99765
- Work Arrangement : Hybrid Eligible
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Equal Opportunity
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Opportunity
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Expected salary: $94000 – 135000 per year
Location: Stanford, CA
Job date: Fri, 30 Jun 2023 22:48:32 GMT
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