Job Vacancy Telecommunications Officer Cornell University

Job title: Telecommunications Officer

Company: Cornell University

Job description: Relocation assistance and Visa sponsorship is not available for this position.

The Cornell University campus, situated in picturesque Ithaca, New York, the heart of the Finger Lakes, is admired as one of the world’s most beautiful academic settings. The Division of Public Safety is committed to providing the highest quality service to the faculty, students, staff, alumni and visitors through an approach that is grounded both in justice and equity.

The Cornell University Division of Public Safety Communications Center serves as the vital link between those in need and many resources both on and off campus. Our staff consists of highly trained, certified law enforcement officers supported by an outstanding group of civilian employees. As one of the finest internationally accredited law enforcement agencies in the country, we are a group of dedicated professionals committed to providing a safe and secure environment for our large and diverse community.

What Will You Do

In this team-based, customer-service focused environment, you will support the operation of the Cornell University Division of Public Safety Communications Center. You will be responsible for coordinating emergency and non-emergency response to calls for assistance from the Cornell community. You will be expected to evaluate each situation and determine the proper response procedures based on the circumstances and facts gathered. This includes over the phone and handling any walk-in complaints. This position requires the ability to multi-task, sort, and appropriately prioritize multiple frequency radio traffic to send and receive critical information. Managing sensitive emergency situations in a calm, confidential, efficient manner to ensure a high-level safety and security for those involved is essential to the role. You will also make emergency notifications and coordinate various emergency services with agencies during critical incidents. Other responsibilities include monitoring, interpreting, and initiating responses of the fire, burglar, and environmental alarm. In this role you will also be responsible for entering and retrieving data from the in-house computer system and database, along with the internet and State and Federal Criminal Justice computer systems.

The Cornell University Division of Public Safety Communications center is comprised of three telecommunications supervisors, eleven full-time telecommunications officers, and one system administrator. Each telecommunications officer receives certifications for both Basic and Advanced public safety dispatch training provided by the Association of Public Safety Communications Officials. The Cornell University Communications Center also serves as a back-up center for Tompkins County 911.

Every employee on the team is accountable for supporting the organization’s values of truth, respect, excellence, teamwork, and integrity; and supporting inclusive and sustainable practices in fulfilling everyday responsibilities.

The communications center operates 24 hours a day, 365 days a year, and working shifts vary depending on seniority.

This is a unionized position within the Cornell Police Union. The staring pay rate is $26.77 per hour.

Required Qualifications

  • Associates degree or two years’ relevant dispatching experience or equivalent combination of education/experience required.
  • Strong interpersonal communications skills (verbal and written).
  • Prior experience in a job that required multi-tasking with the ability to work well under pressure.
  • Must be able to manage competing priorities while paying close attention to accuracy and details.
  • Strong technical skills and customer service experience required.
  • Must be able to work as an effective team member and build and maintain strong relationships.
  • Must obtain FBI Criminal Justice Information Services Division (CJIS) compliant certification during on-the-job training.
  • Must pass rigid background investigation, including fingerprint check, with no records of conviction, excluding minor traffic infractions.
  • Must successfully complete required field training program.

Preferred Qualifications

  • Prior dispatching experience preferred.
  • Radio communication skills a plus.

Application Information

  • When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format.

What we offer:

Nationally recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives, Cornell University provides excellent benefits that include professional development, access to many wellness programs, employee discounts with local and national retail brands, health care options and generous paid leave provisions: including paid vacation, health/personal time; paid holidays, and employer retirement contributions.

Familiarize yourself with Cornell’s as well as the university’s .

University Job Title: Telecomm Ofcr Cornell Police

Job Family: Cornell University Police Union

Level: 001

Pay Rate Type: Hourly

Pay Range: Refer to Union Pay Rates Link Below

Remote Option Availability: Fully Onsite

Company: Endowed

Contact Name: Susie Jackson

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience

Education level to the extent education is relevant to the position

Unique applicable skills

Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see .

Current Employees:

If you currently work at Cornell University, please exit this website and log in to using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University’s Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at .

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday – Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2023-08-24

Expected salary: $26.77 per hour

Location: Ithaca, NY

Job date: Sat, 26 Aug 2023 07:43:30 GMT

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