Job Vacancy Telecommunications Distribution Systems (OSP & ISP) IT Analyst II City of Mesa

Job title: Telecommunications Distribution Systems (OSP & ISP) IT Analyst II

Company: City of Mesa

Job description: Description/Duties

The City of Mesa’s Department of Innovation and Technology (DoIT) is hiring a Telecommunications Distribution Systems (OSP & ISP) IT Analyst II.

The first review of applications will be Monday August 21, 2023, and weekly thereafter as needed.

Position Assignment:

Assists with the creation of engineering documentation including drawings, installation and splicing details, specifications, and illustrations to support the installation and maintenance of the telecommunications distribution system. Reviews and provides comments on engineering documentation and plans. Assists with the creation of statements of work for the installation and maintenance of the telecommunications distribution system. Enters data into fiber and conduit management software and ensures telecommunications distribution data is entered into the City’s GIS. Locates underground telecommunications infrastructure pathways. Performs installation, maintenance, modification, troubleshooting, repair, and/or inspections work for communication pathway systems, in small, cramped areas for extended periods of time, in a variety of weather conditions, utilizing special equipment and training. Moves telecommunications and cabling pathway systems components weighing up to 200 pounds with an aid to assist and pushes manhole and vault lids for distances up to 10 feet with the assistance of a second person. Enters confined spaces such as vaults and manholes up to a depth of 10 feet, with the assistance of a ladder, hoist, etc., and works at elevated levels up to 15 feet to perform operational support, inspections, and surveys for communication pathway systems. Sets up and removes barricade and traffic cones to re-route traffic and pedestrians, to provide a safe work area when accessing manholes, vaults, pull boxes, etc. Detects hazardous situations at work (such as, but not limited to, traffic sounds when working near moving traffic, backup warning devices when working around moving equipment, sirens, calls for help, and other hazards when at construction sites). Distinguishes colors to identify color-specific indicator lights, wires, cables, and electronic components that use standard industry color codes. Operates a motor vehicle requiring a valid Class D Arizona Driver’s License to travel to various sites to attend meetings, provide project oversight and inspection, and perform work.

About the ideal candidate:

The ideal candidate for this position will have experience in the installation, testing, and maintenance of telecommunications distribution systems (OSP & ISP). The ideal candidate will know basic industry standards for the installation, testing, and maintenance of fiber optic and copper cables plant, and be willing to learn and apply City and DoIT standards, specifications, and practices to the City’s telecommunications distribution systems. The ideal candidate will have experience with processes designed to to manage telecommunications distribution systems(especially underground) and be willing to maintain the data in the software to ensure reliable documentation.

An Information Technology (IT) Analyst II provides skilled, specialized duties or technical assistance in the areas of Applications & Web Development; Business Analytics; Database; Desktop & Mobile Services; Service Desk; Geographic Information System (GIS); Network; Security; Unified Communications; Server, Storage and Backup; Capital Improvement Projects (CIP) Telecommunications Distribution; and Radio Communications.

Assists in gathering requirements for the single function or less complex customer solutions and performs requested application coding, and configuration management under supervision. Performs testing with established test scripts and follows established quality assurance (QA) processes. Performs basic diagnostics and troubleshooting in support of designated applications. The IT Analyst II is expected to have a good understanding of one or more of the technologies supported and follows general direction in support of these technologies.

Leadership skills include performing independent judgment and decision-making, especially related to diagnostics and troubleshooting with individual applications or infrastructure. Provides quality written and verbal communications/presentations to customer areas in primarily small, yet formal and informal settings. Communicates and translates technical information, training, and instructions to ensure understanding across diverse audiences. This class participates in small teams on assignments to accomplish project goals, and for project and product support. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.

Common duties include: performing work or assisting with configuration, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an online incident management system; processing and completing service requests; preparing or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; collecting, developing, and/or analyzing data to resolve problems and to assist in planning; implementing, maintaining, and monitoring systems and subsystems; participating in projects and activities related to City computer systems, data, and infrastructure; participating in the design, programming, installation, and/or implementation of tasks for information systems projects; developing and/or implementing processes, procedures, and strategies from specifications for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing monitoring, forecasting, trend analysis, and reporting tools. Ensures all work is done in alignment with City and IT long-term strategies. This class is also responsible for performing related duties as required.

This class is distinguished from the IT Engineer I by the latter’s responsibility for independently performing primary and secondary technical application or product support and may provide technical leadership for small- to medium-scale projects. The IT Analyst II class is distinguished from the IT Analyst I class by its increased responsibility for performing specialized work in one or more of the technical support areas under limited supervision, participation in projects under moderate supervision, and by increased interaction with customers on a regular basis. Within the scope of a particular project or system, this class may provide basic technical guidance and mentoring to IT Technician II and IT Analyst I classes. Employees in this class are required to participate in team on-call support, 24 hours a day, 7 days a week. Some employees may progress to this class by noncompetitive promotion by participating in the Innovation and Technology Department’s (DoIT) Criteria Based Development and Promotion Program and meeting specific criteria-based promotion requirements as outlined in the program. This class is FLSA exempt-computer professional.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

Qualifications & Requirements

: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate’s Degree in Computer Science or a related field (such as Geography, by assignment) and good (1 – 3 years) computer systems experience in at least one of the technical support areas of assignment; OR any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Computer Science or a related field (such as Geography, by assignment) and 6 months of computer systems experience in at least one of the technical support areas of assignment.

Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa. Must possess a valid Class D Arizona Driver’s License by hire date.

Link to Job Description

A is linked here.

Expected salary: $65304.93 – 97620.22 per year

Location: Mesa, AZ

Job date: Sun, 13 Aug 2023 01:19:39 GMT

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