Job Vacancy TELECOMMUNICATIONS ANALYST State of Florida


Job title: TELECOMMUNICATIONS ANALYST

Company: State of Florida

Job description: Requisition No: 819812

Agency: Financial Services

Working Title: TELECOMMUNICATIONS ANALYST – 43001223

Position Number: 43001223

Salary: $45,000.00 – $55,000.00

Posting Closing Date: 01/18/2024

Total Compensation Estimator

OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY

CLASS TITLE: DISTRIBUTED COMPUTER SYSTEMS ANALYST

WORKING TITLE: TELECOMMUNICATIONS ANALYST

DIVISION: OFFICE OF INFORMATION TECHNOLOGY

BUREAU: DISTRIBUTED INFRASTRUCTURE

CITY: TALLAHASSEE

COUNTY: LEON

SPECIAL NOTES:

Four (4) years of professional experience in a computer related field, such as programming, computer science, or engineering is required. A bachelor’s degree from an accredited college or university in a computer related field, such as programming, computer science can substitute for the required work experience. A combination of experience and college coursework as described above may also be interchanged.

Additional requirements:

  • Proven experience monitoring, operating, installing, and maintaining telecommunications systems and equipment in addition to troubleshooting hardware or software problems.
  • Three (3) years of professional experience in mobile device administration utilizing a Mobile Device Management (MDM) solution including mobile device, app, and content management.
  • Two (2) years of experience with voice and contact center services.

Preference will be given for:

  • Experience in invoice management for telecommunication services.

This position may be required to occasionally perform duties other than those listed on the position description.

This position requires a security background check, including fingerprint as a condition of employment.

This position requires the incumbent to be Criminal Justice Agency (CJA) approved for access to Criminal Justice Information (CJI). The incumbent will adhere to the Florida Department of Financial Services, Administrative Policies and Procedures 4-01, CJIS Management Directive and Local Security Policy.

The salary range for this position is $45,000.00 to $55,000.00 per year.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of voice technology in general.
  • Knowledge of basic networking in general.
  • Knowledge of contact center technology in general.
  • Knowledge of Telephone SIP trunks and ability to solve telephone problems.
  • Knowledge of mobile phone technologies
  • Knowledge of Apple IOS devices and the Apple Store
  • Knowledge of mobile device management (MDM) software
  • Ability to communicate with others and to establish effective working relationships.
  • Ability to diagnose distributed communications systems and solve problems with same.
  • Ability to operate Windows OS and desktop applications.

BRIEF DESCRIPTION OF DUTIES:

Under direct supervision, monitors, operates, installs, and maintains telecommunications systems and equipment in addition to troubleshooting any type of hardware or software problems to ensure that systems perform in a manner which best meets business needs and objectives. Responsible for the installation, maintenance, and repair of telecommunications equipment. Assists in the installation of telecom systems and equipment for new company facilities. Performs telecom network software installations and maintenance of network database for system maintenance and billing support.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Expected salary: $45000 – 55000 per year

Location: Tallahassee, FL

Job date: Fri, 05 Jan 2024 23:51:42 GMT

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