Job Vacancy Technical Support Technician II RK&K

Job title: Technical Support Technician II

Company: RK&K

Job description: RK&K is hiring an IT Systems Support Technician to join our team in our beautiful downtown Baltimore, MD office. As a Support Technician for RK&K you will be responsible for directly supporting RK&K staff, Information Technology and related equipment and software, desktop systems, communications hardware/software and office systems. A strong team work attitude is required of the candidate.

Essential Duties and Responsibilities:

  • Monitor and support a help-desk management queue and support customer assistance requests from task identification to resolution and close
  • Assist with computer systems related administration and support as assigned, including backup, security management, user account management for office systems and perform applications support.
  • Provide technical support for desktop, network and virtual hardware, software and applications
  • Familiar with the process of building, loading and upgrading desktop systems.
  • Familiarity with and ability to integrate Cybersecurity into daily activities
  • Assists with, implements and understands security measures on networks and/or systems.
  • Assists with the continuous monitoring of assigned systems
  • Implements technology needs analysis end-to-end.
  • Configure and distribute hardware and software as required, ensures upgrades are accomplished as assigned.
  • Assists in the planning, implementation and support for the network and computing infrastructure plan
  • Ability to work independently with minimal oversight and ability to manage assigned tasks and workload.
  • Occasional field installation support. A few one-week trips per year to be expected.
  • Hands on cable routing and hardware maintenance.
  • Area clean-up support.

Qualifications / Skills:

  • High school diploma or equivalent
  • Minimum of 3 years current experience supporting IT hardware, software, and systems for 1000+ users
  • Familiar with help-desk related operations and software, able to take on and manage multiple tasks.
  • Demonstrated knowledge of Windows servers and desktop products
  • Strong understanding of Microsoft SCCM or related imaging, configuration tools
  • Familiar with Microsoft Office 365 and related support issues
  • Experience serving as an Administrator on a medium sized network of servers, desktop systems, and communications devices using current technologies.
  • Specialized certification and strongly recommended (MCSE, A+, CISCO, Security +, CISSP).
  • Proven ability to perform continuous monitoring activities.
  • Highly developed skills working remotely and supporting remote workers
  • Highly developed verbal and written communications.


  • Associates or Bachelors Degree in IT, Computer Science, Information Systems or related

Expected salary:

Location: Baltimore, MD

Job date: Thu, 18 Aug 2022 04:10:21 GMT

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