Job Vacancy Technical Support Technician II RK&K
Job title: Technical Support Technician II
Company: RK&K
Job description: RK&K is hiring an IT Systems Support Technician to join our team in our beautiful downtown Baltimore, MD office. As a Support Technician for RK&K you will be responsible for directly supporting RK&K staff, Information Technology and related equipment and software, desktop systems, communications hardware/software and office systems. A strong team work attitude is required of the candidate.
Essential Duties and Responsibilities:
- Monitor and support a help-desk management queue and support customer assistance requests from task identification to resolution and close
- Assist with computer systems related administration and support as assigned, including backup, security management, user account management for office systems and perform applications support.
- Provide technical support for desktop, network and virtual hardware, software and applications
- Familiar with the process of building, loading and upgrading desktop systems.
- Familiarity with and ability to integrate Cybersecurity into daily activities
- Assists with, implements and understands security measures on networks and/or systems.
- Assists with the continuous monitoring of assigned systems
- Implements technology needs analysis end-to-end.
- Configure and distribute hardware and software as required, ensures upgrades are accomplished as assigned.
- Assists in the planning, implementation and support for the network and computing infrastructure plan
- Ability to work independently with minimal oversight and ability to manage assigned tasks and workload.
- Occasional field installation support. A few one-week trips per year to be expected.
- Hands on cable routing and hardware maintenance.
- Area clean-up support.
Qualifications / Skills:
- High school diploma or equivalent
- Minimum of 3 years current experience supporting IT hardware, software, and systems for 1000+ users
- Familiar with help-desk related operations and software, able to take on and manage multiple tasks.
- Demonstrated knowledge of Windows servers and desktop products
- Strong understanding of Microsoft SCCM or related imaging, configuration tools
- Familiar with Microsoft Office 365 and related support issues
- Experience serving as an Administrator on a medium sized network of servers, desktop systems, and communications devices using current technologies.
- Specialized certification and strongly recommended (MCSE, A+, CISCO, Security +, CISSP).
- Proven ability to perform continuous monitoring activities.
- Highly developed skills working remotely and supporting remote workers
- Highly developed verbal and written communications.
Preferred:
- Associates or Bachelors Degree in IT, Computer Science, Information Systems or related
Expected salary:
Location: Baltimore, MD
Job date: Thu, 18 Aug 2022 04:10:21 GMT
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