Job Vacancy Service Desk Analyst KellyMitchell

Job title: Service Desk Analyst

Company: KellyMitchell

Job description: Job Summary:

Our client is seeking a Service Desk Analyst to join their team in Cincinnati, Ohio! This role is the front-line support to internal and external customers. The Service Desk Analyst is responsible for providing a single point of contact for all IT related user inquiries and issues.


  • Build and deploy Windows machines using Microsoft Systems Center Configuration Manager
  • Resolve problems and change consumables for multi-function printers
  • Provide initial IT setup assistance to new starters, both in-person and via phone call or Microsoft Teams call
  • Provide 1st and 2nd line technical support for Microsoft suite of products, laptops, mobile devices, printers, audio, visual, and telecommunication equipment
  • Provide initial troubleshooting and follow-up to ensure problems are resolved in a timely fashion
  • Assist in the development of ServiceNow functionality and extending the Service catalog and FAQs
  • Display elevated working standards, ensuring own SLA targets are met at all times and collaboratively ensuring team targets are met
  • Work with the team to ensure all documentation and the configuration management database is kept up to date at all times
  • Review weekly changes to ensure proper association between recurring incidents and change activities

Desired Skills/Experience:

  • 3+ years of Help Desk support experience providing technical support in a fast-paced enterprise environment
  • Knowledge of computer hardware, software, and operating systems
  • Experience with provisioning mac and Windows machines
  • Experience troubleshooting and resolving technical issues
  • Familiarity with Help Desk ticketing systems and customer support software
  • Comfortable providing both in-person and remote deskside support
  • Understand ITIL concepts
  • Experience using Windows OS in an enterprise environment and leveraging Microsoft SCCM and Intune
  • Experience supporting collaboration tools Microsoft Teams, Mural, Microsoft Teams Room devices, Surface Hubs, etc.


  • Medical, Dental, & Vision Insurance Plans
  • 401K offered

Expected salary:

Location: Cincinnati, OH

Job date: Thu, 31 Aug 2023 07:37:24 GMT

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