Job Vacancy Service Desk Analyst KellyMitchell
Job title: Service Desk Analyst
Company: KellyMitchell
Job description: Job Summary:
Our client is seeking a Service Desk Analyst to join their team in Cincinnati, Ohio! This role is the front-line support to internal and external customers. The Service Desk Analyst is responsible for providing a single point of contact for all IT related user inquiries and issues.
Duties:
- Build and deploy Windows machines using Microsoft Systems Center Configuration Manager
- Resolve problems and change consumables for multi-function printers
- Provide initial IT setup assistance to new starters, both in-person and via phone call or Microsoft Teams call
- Provide 1st and 2nd line technical support for Microsoft suite of products, laptops, mobile devices, printers, audio, visual, and telecommunication equipment
- Provide initial troubleshooting and follow-up to ensure problems are resolved in a timely fashion
- Assist in the development of ServiceNow functionality and extending the Service catalog and FAQs
- Display elevated working standards, ensuring own SLA targets are met at all times and collaboratively ensuring team targets are met
- Work with the team to ensure all documentation and the configuration management database is kept up to date at all times
- Review weekly changes to ensure proper association between recurring incidents and change activities
Desired Skills/Experience:
- 3+ years of Help Desk support experience providing technical support in a fast-paced enterprise environment
- Knowledge of computer hardware, software, and operating systems
- Experience with provisioning mac and Windows machines
- Experience troubleshooting and resolving technical issues
- Familiarity with Help Desk ticketing systems and customer support software
- Comfortable providing both in-person and remote deskside support
- Understand ITIL concepts
- Experience using Windows OS in an enterprise environment and leveraging Microsoft SCCM and Intune
- Experience supporting collaboration tools Microsoft Teams, Mural, Microsoft Teams Room devices, Surface Hubs, etc.
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
Expected salary:
Location: Cincinnati, OH
Job date: Thu, 31 Aug 2023 07:37:24 GMT
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