Job Vacancy Service Advisor GPAC


Job title: Service Advisor

Company: GPAC

Job description: Ford Automotive Service Advisor

Responsibilities

· Attitude is everything—greet service department customers promptly and courteously.

· Listen to each customer and articulate repair needs to techs.

· Upsell recommended/additional services using low-pressure, high integrity methods.

· Provide accurate estimates of repair/maintenance costs.

· Adherence to dealership policy on customer vehicle care and operation

· Follow up on each repair and keep customers informed of the progress.

· Sell and manage extended warranties.

· Inspect repair quality and ensure that all work is complete.

· Notify customers when vehicles are ready for pickup.

· Review and explain repairs and associated costs to customers.

· Handle minor customer concerns and complaints.

· Keep the Service Manager informed of all problems and potential problems.

· Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Requirements

· At least 2+ years of previous experience as a Service Advisor.

· Previous experience with Ford and as a Service Advisor with Ford.

· Experience with CDK DMS.

· Must have strong customer communication skills both in-person and on the phone.

· Strong organizational skills

· Must be able to manage in a fast-paced work environment with limited supervision.

· Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customers, company, and manufacturer information, as well as customers’ vehicles and property.

· Authorized to work in the USA.

· Must have a valid driver’s license.

· Ability to pass any processes or tests for offer of employment.

If you would like to learn more about this position or other positions in the Information Technology or Telecommunication industries, please contact [email protected] or by calling/texting (708) 277 –6889.

Expected salary: $100000 per year

Location: Dunwoody, GA

Job date: Fri, 01 Sep 2023 22:25:37 GMT

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