Job Vacancy Network Operations Center (NOC) Analyst S2S Soft

Job title: Network Operations Center (NOC) Analyst

Company: S2S Soft

Job description: Job Description

  • Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
  • Monitoring and escalation of critical application as per the SOW.
  • Troubleshoot Network and Security relates issues
  • Generate and publish Application performance report
  • Provide notification to customers and the service teams for Severity 1 events.
  • Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
  • Central point of contact for technical support teams including status updates for on-going incidents/events.
  • Must have aptitude and attitude to learn / work on new technologies.
  • Should be willing to work in shifts 24×7.
  • Create, update and document system processes and tasks as required.
  • Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
  • Work Closely with Wireless technology groups

Basic Requirements

  • 2+ Years supporting event monitoring is preferred.
  • Hands-on experience with the following:
  • Alert monitoring tool experience required. HP Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
  • Application monitoring experience, SAP Monitoring preferred. (Tools SolMan, CA Wily)
  • ITSM tool experience. HP SM7, HP Service Desk preferred. Others accepted
  • Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
  • Telecommunication Equipment Knowledge (Radio, Wireless Networks,

IT communication Tower Hardware.

Expected salary:

Location: Jackson, MI

Job date: Tue, 08 Aug 2023 22:42:55 GMT

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