Job Vacancy Network Operation L3 Voice Engineer Procter & Gamble
Job title: Network Operation L3 Voice Engineer
Company: Procter & Gamble
Job description: Job Location San José
Job Description
Procter & Gamble is seeking a highly skilled Network Engineer to help drive innovation and transformation for their global enterprise network. Interested professionals should be motivated by advanced technologies, be a motivator for change, and have vision for identifying and aligning technology solutions to help support business opportunities. Qualified candidates should have 3-5 years of network operations experience, working across wide range of telecommunication technologies and services including Microsoft Teams and O365, SBC, SIP, LAN, WAN, Security, Wireless, SDWAN, Remote Access, Voice and Cloud connectivity. The candidates must also exhibit strong professional skills including communications, self-motivated, adaptable and diligent.
Responsibilities:
Key functions include incident management, problem management, capacity management, performance management, and standards compliance, with a focus on service restoration, sustainability, and proactive service improvement.
Provide technical guidance for MSFT Teams collaboration platform operational support involving SBC, SIP, AudioCodes technologies, able to identify required resources beyond telecommunications.
Collaborates with 3rd party suppliers for identified root cause for chronic incident such as hardware, software, firmware bugs or misconfigurations.
Problem Management – Responsible for monitoring and initial review, assessment, classification of Problem ticketing queue using ServiceNow. Ensure problem owner is assigned.
Collaborate closely with peer IT organizations helping to influence, guide and direct technical outcomes, ensuring mutual operational alignment.
Escalation points for critical and/or chronic incidents, provide subject matter leadership to L2 Operations, helping to restore service.
Catalyst in the definition and generation of new tools and automation capabilities, driving software defined capabilities that improve outcomes, minimizing risk, and promote agility.
Deliver training and technical leadership to all key stakeholder organizations ensuring successful knowledge transfer, and the ability to be self-sufficient in support of their primary roles.
Lead/Contributor on key operational projects, representing the organization and working closely with Project Managers, Operations, Business Units, Suppliers, Peer Organizations and IT stakeholders.
Job Qualifications
Bachelor’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering.
English B2+
Technical certifications, solid understanding and experience of the following network, voice and security technologies, protocols and services (desired)
Certifications Preferred: Cisco CCNA/CCNP/CCIE, Microsoft Azure, AWS Cloud, F5, Firewall, Security, Teams Voice
Knowledge of Carrier Services – WAN Circuits, MPLS, VPN, VRFs, DWDM, Point to Point, and SIP Trunking
Knowledge of networking infrastructure suppliers and service offerings including Cisco Firewalls (FMC/FTD), Viptela, F5 Networks, Aruba, Juniper, CradlePoint, Zscaler, Microsoft Teams, SBC.
Experience with applications and services such as SBC, MSFT CQD and Teams Admin portal, Cisco ACS/ISE, CA Spectrum, Plixer, Netbox, Rendezvous, Cisco Prime, Infoblox, Netscout, Netbrain, ThousandEyes, ServiceNow, Wireshark, and Splunk
Deep technical hand-on experience in Microsoft365, SBC, and IPAM, SDWAN, Wireless, Firewall, Routing and Switching, DCNM/VXLAN
Experience in network features and protocols such as spanning tree, TCP/IP V4/V6, SIP, ARP, CDP, EIGRP, OSPF, BGP, VTP, Etherchannel, 802.1Q trunking, MLS, HSRP, GLBP, VSS/VSL, QoS, Multicast, 802.11x, IPsec, RADIUS/TACACS+, SNMP, NTP, and HTTP
Advanced knowledge of Call Quality Dashboard (CQD), QOS, Call-Queuing, routing, hunt-group, Voice gateway configuration, SRST, dial peer configuration, TCP/IP, QSIG, SIP, H323, MGCP and SCCP voice networking topologies.
Experience in operational support of MSFT Teams collaboration platform and AudioCodes SBC and Voice gateways and switches (desired).
Desired Characteristics
Ability to optimally prioritize and execute tasks in support of business-critical programs
Able to work independently to capture requirements and translate those into solutions
Proficient in using Microsoft O365 suite for effective collaboration and communications, especially Teams and Voice
Strong analytical skills, able to use data to find opportunities, recognize problems, and draw logical conclusions.
Ability to produce and present technical information to both technical and non-technical personnel
Participate in a week-long on-call rotation.
What we offer!
We’ll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities
You’ll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager
We offer you to work and be part of a dynamic and supportive environment
We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.
We love flexibility. You can arrange your work schedule based on your personal needs.
We will let you experience true support for work/life effectiveness and your long-term well-being.
We will give you a competitive salary and benefits’ package.
About us!
P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Job Schedule Full time
Job Number R000087400
Job Segmentation Experienced Professionals (Job Segmentation)
Expected salary:
Location: San Jose, CA
Job date: Sat, 26 Aug 2023 05:37:21 GMT
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