Job Vacancy Logistics Customer Service Ascendo

Job title: Logistics Customer Service

Company: Ascendo

Job description: Are you seeking a new opportunity in Logistics? We are looking for you!

The Logistics Tracking Rep is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.


· Track and trace all shipments and load statuses.

· Update and maintain transportation management and operation systems.

· Proactively identify problems and swiftly implement the appropriate solutions.

· Coordinate deliveries with carriers.

· Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.

· Adhere to company standards on customer satisfaction, accuracy, and timeliness.

· Proactively identify problems and swiftly implement the appropriate solutions.

· Answer all customer inquiries in accordance with the customer satisfaction standards.

· Further increase customer satisfaction and business share through proactive and regular contact.

· Provide complex problem resolution and provide guidance to others.

· Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.


· Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving).

· AS400, Pegasus, or Oracle (OTM) experience.

· Proficient with computer and Microsoft Office applications.

· Excellent data entry/keyboard skills.

· Strong interpersonal skills to effectively interact with internal and external customers.

· Excellent problem-solving skills with the ability to seek alternative solutions.

· Self-directed, displays initiative, and can work independently.

· Organizational and time management skills.

· Team player with proven ability to work under pressure.

· Strong attention to detail with excellent follow-up.

· Excellent communications skills, both written and oral.

· Strong knowledge of customer service principles & practices.


· High School Diploma/GED required.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Expected salary: $17 – 19 per hour

Location: Jacksonville, FL

Job date: Fri, 18 Aug 2023 22:12:24 GMT

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