Job Vacancy Logistics Coordinator III CRST The Transportation Solution

Job title: Logistics Coordinator III

Company: CRST The Transportation Solution

Job description: CRST’s Home Solutions – NAL division is focused on final-mile home delivery of big and bulky products. Home Solutions works with IKEA to deliver, install, and assemble large items like furniture, exercise equipment, and appliances. This valuable service helps our retail partners meet the needs of the growing home-delivery market.

Job Summary: Logistics Coordinator III is responsible for arranging the dispatch process via telephone. They act as a liaison between external customers and contracted motor carrier partners. This position serves as the first point of contact for timely scheduling and delivery of cargo. The Logistics Coordinator is also accountable for the administrative duties associated with the role including Proof of Delivery (POD)/delivery paperwork collection and auditing, data entry, and file maintenance. They are also responsible for assisting the Logistics Support Manager with the day-to-day tasks of the department including resolving escalated customer and motor carrier partner issues, mentoring and training for new coordinators, implementing process improvements, and monitoring outputs.

Essential Duties and Responsibilities:

  • Monitor workflow and delegate using guidelines.
  • Mentor and train newly hired and existing department staff.
  • Assist Logistics Manager with coaching and annual performance reviews.
  • Work closely with leadership to identify issues that are obstacles to the team working effectively.
  • Implement process improvements and monitor outputs as defined.
  • Recommend and mentor Logistics Coordinators 1 and 2.
  • Resolve customer and motor carrier partner issues when escalated from Logistics Coordinators 1 or 2.
  • Completes all assigned tasks in a thorough and workmanlike fashion. This includes the timely return of phone calls, emails, and customer, partner and internal inquiries.
  • Creates a positive and professional work environment and leads by example.
  • Maintain the confidentiality of all company and client information.
  • Other duties as dictated by business needs and assigned by management.

Schedule: Wednesday -Monday (9:00 a.m. -5:00 p.m.)

To perform the job successfully, an individual should demonstrate the following competencies:

  • Attention to Detail/Quality
  • Computer Skills
  • Customer/Client Focus
  • Decision Making & Judgement
  • Leadership
  • Managing People
  • Problem-Solving/Reasoning Ability
  • Standard – accountability and dependability; adaptability; communication; ethics and integrity; initiative/innovation; interpersonal skills; motivation; organization sensitivity; safety focus; and teamwork

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  • While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
  • This position requires the ability to occasionally lift office products and supplies, up to fifteen pounds.

Minimum Qualification Requirements:

  • A high school diploma or general education degree (GED) required
  • One year of experience in customer service or dispatch

The pay for this position is $20.00 -$25.00. A final offer amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range. For roles that are commission or bonus eligible, your recruiter can share more details regarding the specifics for these positions.

Standard Benefit Summary:

  • Medical( PPO & HDHP), Dental, Vision insurance ​
  • Telehealth services through Dr. on Demand, mental health services included ​
  • Immediate PTO for newly hired employees ​
  • Company paid life insurance based on salary ​
  • Dynamic Company 401(k) plan with matching employer funds ​
  • Short-term and Long-term disability coverage ​
  • Optional voluntary benefits include: additional term life insurance, accident insurance, and critical illness insurance ​
  • Employee Assistance Program, 3 free counseling sessions for employees and all covered dependents in the household ​
  • Bridge Plan, a medical discount program offered before major medical coverage begins ​
  • Over 30,000 online employee discounts through PerkSpot

Expected salary:

Location: Kent, WA

Job date: Sun, 09 Jul 2023 00:17:25 GMT

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