Job Vacancy Junior IT Support Specialist Kuehne+Nagel
Job title: Junior IT Support Specialist
Company: Kuehne+Nagel
Job description: Junior IT Support Specialist | Naugatuck, CT | req95821
If you wish to further develop your career with one of the most successful logistics organizations we are looking for a new Service Desk Specialist. This is an excellent opportunity to join our IT team.
YOUR ROLE
You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. Also, you will be responsible for handling difficult, complex tasks that will be delegated to you by support agents.
YOUR RESPONSIBILITIES
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Resolve problems in response to customer/system reported incidents via trouble tickets.
- Setup and configure requests together with customer(s).
- Prepare error diagnostics and detailed problem descriptions for escalation and handover.
- Improvement of customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Assisting in new technical improvement projects.
- Undertake and participate in development activities in conjunction with the other IT departments.
- Other one-time tasks assigned by Manager.
YOUR SKILLS AND EXPERIENCES
- Investigative nature, able to discover the problem of the customer, partner or stakeholder.
- Highly focused, with high interest in solving problems using existing / new technologies.
- Keen attention to detail with demonstrated ability to understand the big picture.
- Proactive, efficient, customer-focused and able to work under pressure with tight timelines.
- Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision.
- Ability to interact with different countries, cultures, clients (internal and external).
- At least 2-3 years of practical operational, support experience.
- Good communication and presentation skills.
- Excellent English language skills, both written and spoken.
- Experience in logistics- or transport business is preferred.
GOOD REASON TO JOIN
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is four (4) days office and one (1) day remote. However, some positions may offer a different hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
ABOUT KUEHNE+NAGEL
With over 78000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
US Talent Acquisition
[email protected]
Expected salary:
Location: Naugatuck, CT
Job date: Thu, 18 Aug 2022 22:51:41 GMT
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