Job Vacancy IT Technical Support Analyst – Austin Randolph-Brooks Federal Credit Union

Job title: IT Technical Support Analyst – Austin

Company: Randolph-Brooks Federal Credit Union

Job description: To be considered for employment opportunities at RBFCU, all application fields must be completed.

Please enter your name and address in proper case format when completing the job application.

Proper: John Examples, 123 Example Street

Improper: JOHN EXAMPLES, john examples, 123 example street, 123 EXAMPLE STREET

Job Description and Requirements

Under general supervision, the IT Technical Support Analyst installs, relocates, troubleshoots, repairs, performs diagnostic tests and preventative maintenance on personal computer workstations and peripherals; determines hardware requirements and needs; tests and evaluates hardware and software for efficiency; and performs related duties as required. Completes roll-outs of hardware and is the second level of support for the Service Desk Analysts. Will escalate issues to appropriate teams when unable to correct an issue in a timely manner.

This position is located at the Seton Branch: 3110 N Lamar Blvd, Austin, TX 78705

Essential Functions and Responsibilities:

Troubleshoots to determine the exact cause of network or telecommunication problems and repairs personal computers and peripherals;

Performs diagnostic tests on personal computers, network connectivity and application software;

Image, install or relocate computer workstations and peripherals;

Assists users on direction for software requirements and needs;

Responsible to build/maintain proper process documentation;

Must have essential understanding of network protocols;

Responsible for maintaining skills set and for the latest technology as it applies to position;

Communicate effectively, both verbally and in writing; and to establish/maintain effective working relationships with co-workers, Randolph Brooks Federal Credit Union employees and the general public;

Plan, coordinate and prioritize work with excellent organizational skills, able to work independently and manage multiple tasks simultaneously;

Required strong technical skills;

All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

This position is located at the Seton Branch: 3110 N Lamar Blvd, Austin, TX 78705


Graduate from an accredited college or university with an Associate’s Degree in Information Technology or a closely related field, and two years computer network experience; OR successful completion of a relevant program from an accredited technical school and two years computer network or troubleshooting experience; OR an equivalent combination of education and experience.

Strong knowledge of software packages and operating systems;

Support end users with commercial software packages and vendor specific hardware;

Troubleshoot, perform diagnostics, install and repairs of software and peripherals;

Skilled in logical problem solving;

Skills, Certifications, and Licensing:

Valid drivers license and insurance;

A+ or Network + certification a must.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Expected salary:

Location: Austin, TX

Job date: Fri, 19 Aug 2022 07:45:36 GMT

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