Job Vacancy IT Support Technician TQL
Job title: IT Support Technician
Company: TQL
Job description: About the role:
TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.
What’s in it for you:
- $17.00 – $26.00/hr
- Advancement opportunities with customized career paths
- Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
- Reimbursement for continuous education and technical training
- We win wherever we go – Voted a 2019-2021 Computerworld Best Places to Work in IT
What you’ll be doing:
- Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
- Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
- Setting up new workstations and relocating existing ones (light bending/lifting required)
- Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
- When on-call, responding to after-hours calls from employees regarding technical issues
- Regular travel between 3 – 5 TQL Cincinnati locations providing on-site support and office moves
What you need:
- PC and Network knowledge/experience required
- IT-related college degree or comparable professional experience required
- Exceptional customer service skills and a passion for helping others
- Ability to multitask in a fast-paced environment with changing priorities
- Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
- A+ and/or Microsoft Certification highly preferred
Expected salary: $17 – 26 per hour
Location: Cincinnati, OH
Job date: Fri, 19 Aug 2022 00:16:21 GMT
Apply for the job now!
