Job Vacancy IT Support Technician TQL

Job title: IT Support Technician

Company: TQL

Job description: About the role:

TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.

What’s in it for you:

  • $17.00 – $26.00/hr
  • Advancement opportunities with customized career paths
  • Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
  • Reimbursement for continuous education and technical training
  • We win wherever we go – Voted a 2019-2021 Computerworld Best Places to Work in IT

What you’ll be doing:

  • Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
  • Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
  • Setting up new workstations and relocating existing ones (light bending/lifting required)
  • Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
  • When on-call, responding to after-hours calls from employees regarding technical issues
  • Regular travel between 3 – 5 TQL Cincinnati locations providing on-site support and office moves

What you need:

  • PC and Network knowledge/experience required
  • IT-related college degree or comparable professional experience required
  • Exceptional customer service skills and a passion for helping others
  • Ability to multitask in a fast-paced environment with changing priorities
  • Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
  • A+ and/or Microsoft Certification highly preferred

Expected salary: $17 – 26 per hour

Location: Cincinnati, OH

Job date: Fri, 19 Aug 2022 00:16:21 GMT

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