Job Vacancy IT Support Technician – Full-Time 1st Shift Gardant Management Solutions

Job title: IT Support Technician – Full-Time 1st Shift

Company: Gardant Management Solutions

Job description: Job Description:


The IT Support Technician will assist in the overall health and maintenance of the Gardant corporate office a nd community computer hardware, systems, software, network connectivity and peripherals . The IT Support Technician will work closely with all Gardant and community staff as their first IT point of contact when support is needed on a variety of systems and hardware.

Essential Duties and Responsibilities:

  • Providing first contact IT support for all users. Respond to technical support requests through the helpdesk, email, phone and in person.
  • Prioritize and escalate issues as needed.
  • Supporting basic IT issues such as peripheral configurations, desktop/laptop/ iPad/iPhone configurations, software installations and hardware repair
  • Aide in provisioning new hardware for new and existing users, including but not limited to, reimaging computers, and installing software
  • Supporting common enterprise software and management platforms including but not limited to, Microsoft Office 365, Adobe’s suite of products and Cisco Meraki.
  • Works with contracted vendors supporting a wide range of hardware and software at Gardant and our managed communities.
  • Document and maintain inventory along with process flows and other technology related functions.
  • Assist with IT related issues and projects.
  • Conforms to all company policies and procedures including confidentiality.

Education and Experience Required:

Associates Degree in computer/network technology or equivalent experience. A+ Certified. Must possess a strong background in all types of Windows based PC software and hardware as well as iOS-based devices. Must be able to manage professional courtesy and patience during customer help desk calls and service interaction. Must be able to effectively handle multiple projects concurrently. Must be detail oriented. Must have excellent time management and organizational skills. Must be able to perform independently.

Expected salary:

Location: Bourbonnais, IL

Job date: Fri, 19 Aug 2022 07:54:25 GMT

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