Job Vacancy IT Support Specialist – Remote Publishing Concepts LLC

Job title: IT Support Specialist – Remote

Company: Publishing Concepts LLC

Job description: Description:

Job Summary/Overview

IT Support Specialist will provide technical support, advice, and assistance to associates and clients with technical, hardware, and software system problems. Specialists deal directly with end users and must effectively communicate answers in a way they can understand.

IT Support Specialist Essential Duties:

  • Track and update all instances of support by creating IT tickets using ticket-tracking software Ability to diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
  • Knowledge and ability to administer and maintain client servers in a production environment
  • Consistently uses best practice mentality when supporting internal and external clients
  • Responsible for meeting Client Service (SLA) goals for our service ticket processing
  • Good working knowledge of the Microsoft Business Technologies including: Windows Server (all versions), Active Directory, Exchange Server, Internet Information Services (IIS)
  • Experience with LAN/WAN/VPN networks and network equipment (Cisco)
  • Intermediate to Advanced experience with the Microsoft Office suite
  • Service ticket processing, troubleshooting & research business application, PC, server and network hardware errors
  • Possess working knowledge of common information technologies and systems
  • Manage multiple projects simultaneously while maintaining high customer service standards
  • Communicating complex concepts to a general audience
  • Troubleshooting common IT problems
  • Seeing the client’s technical issues to resolution in a professional and time efficient manner
  • Intermediate desktop/PC troubleshooting skills

IT Support Specialist Preferred Experience:

  • Imaging
  • Scripting/PowerShell/batch/other scripting language
  • Software Distribution

IT Support Specialist Benefits:

  • Free Teladoc
  • Internal Promotion Opportunities
  • Medical insurance
  • Health Spending Account (HSA)
  • Dental insurance
  • Vision insurance
  • Wellness program
  • 401K with company match
  • Paid holidays
  • Paid vacation
  • Paid sick leave
  • Bereavement leave
  • Educational Tuition Reimbursement
  • Life Insurance


IT Support Specialist Technical Skills:

  • Expertise with Microsoft Products
  • Office / Office 365
  • Strong Knowledge of Computer Hardware (CompTIA A+ certification required)
  • Intermediate Knowledge of Remote Desktop and experience with remote support platforms, and knowledge of Zoom
  • Intermediate Knowledge of Software Installation Procedures
  • Strong skills in Email transport and Filtering technologies

Supervisory: No

Minimum education preferred of the position:

Bachelor’s degree preferred, especially with a major in Business, Computer Science, Information Systems or Engineering, or equivalent work experience.

Minimum certification/license preferred of the position:

Annual security awareness training and familiarity of NIST and OWASP recognized security standards. CompTIA A+.

Preferred certification/license preferred of the position:

CompTIA Sec+ and CompTIA NET+

Minimum experience preferred of the position:

One or more years’ experience required


Expected salary:

Location: Longview, TX

Job date: Sat, 20 Aug 2022 07:01:58 GMT

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