Job Vacancy IT Support Engineer – ONSITESupport American Unit, Inc.

Job title: IT Support Engineer – ONSITESupport

Company: American Unit, Inc.

Job description: Hi,

Kindly find the below position and Let me know your Interest.

Title: IT Support Engineer

Location: Fully onsite in Linden, New Jersey

Duration: Contract to hire

  • Corporate Job Title

IT Support Engineer

  • Reporting Relationships

This position reports to the Network / Infrastructure manager, Director

  • Position Summary
  • Provide technical support for both hardware and software issues our users encounter
  • Manage the configuration and operation of Camin employee computer operating systems
  • Monitor the system daily and respond immediately to security or usability concerns
  • Respond to and resolve help desk requests
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution
  • Administrate infrastructure, including firewalls, databases, malware protection software and other processes
  • Setup networks, from cabling to configuration of devices
  • Review application logs
  • Install and test computer-related equipment
  • Associate or higher degree in a related field
  • Extensive experience with VMware
  • Extensive experience setting up Audio Video systems and Teleconference rooms
  • Maintenance of Meraki systems and Firewalls
  • Knowledge of system vulnerabilities and security issues
  • Ability to respond to help desk requests after hours based on On call Schedule
  • Responsible for the day-to-day management of lab hardware, workstations, AD updates for Camin.
  • Responsible for implementing system level security policies such as password requirements, virus protection, email encryption and mobile device management.
  • Responsible for availability, performance and security of the server infrastructure.
  • Work effectively as a team member with co-workers and customers, setting the example as a role model and mentor for others.
  • Be accountable for and manage all assigned tasks and projects
  • Create detailed status reports for tasks assigned
  • Must be organized and detail oriented
  • Must be able to use SharePoint and have thorough understanding of versioning
  • Must provide detailed reports to reporting Manager/Director or Project manager
  • May need to do tasks for connections and setup of apps for Cumin’s interface with external client apps
  • Minimum Requirements
  • Understanding of Cloud, private network, backups and recovery a plus.
  • Understanding of network and system administration windows, azure cloud environment, ideally mixed
  • Excellent with use of SharePoint and document versioning
  • Understands system administration concepts and techniques and has working knowledge of specific IT infrastructure disciplines which could include hardware, software, databases, networking, installations, backups, etc.
  • Good communication, organizational, analytical, documentation and troubleshooting skills.
  • Able to identify issues and perform basic level troubleshooting techniques with little direction from manager or peers.
  • Hands on experience of general network infrastructure technologies Cisco, Meraki, TCP/IP, DNS, DHCP, WAN/LAN
  • Experience with AV systems building security, security camera connections, setup and Teleconference rooms
  • Experience with troubleshooting issues in area of work
  • Excellent interpersonal and written communication skills
  • Ability to work closely with other IT staff and end users to resolve issues in a timely manner.
  • Experience in monitoring networks, firewalls
  • Experience in user provisioning in O365
  • Plan, Co-ordinate and apply firmware updates on a scheduled or Ad-hoc basis
  • Perform root cause analysis and provide recommend remediation for any network
  • Solid verbal and written communication skills
  • Self-Starter works with minimal direction.
  • Good time management skills.
  • Understanding and knowledge of the general software development life cycle.
  • Strong analytical thinking and process understanding.
  • Solid understanding of quality test planning and execution techniques.
  • Experience with PowerShell, ITIL processes
  • Travel as required within and outside of USA
  • The associate must frequently move up to 10 pounds and occasionally move up to 100 pounds.


  • Provide Help desk support and resolve tickets within defined SLA.
  • Troubleshot and resolve computer hardware and software issues.
  • Install, maintain, and repair all computers and related hardware; install software.
  • Ensures that repairs to equipment are handled in a timely manner.
  • Desktop support.
  • On Call, Off hours support
  • Administration of IT infrastructure services such as O365, Domain controllers and Active Directory
  • Install/configure IOS and Windows server environment / Application s/w
  • Maintain and update inventory of Assets in the Organization
  • Creating and maintaining AD user accounts, Scheduled Tasks, cleanup of AD
  • Follow Camin Policies and processes
  • Managing Systems and Monitoring and reviewing Security Logs and updating security patches
  • Experience with network switching and routing, including implementation and troubleshooting of advanced routing protocols (BGP, RIP, OSPF, etc.)
  • Deployment and troubleshooting of Cisco, Cisco Meraki Networking equipment
  • Experience in troubleshooting of Wide Area Networking (DIA, Metro Ethernet, MPLS)
  • Experience network security systems (firewall/IDS/IPS/IPSec VPN) namely Sophos, Sonic Walls, Meraki systems, VPNs.
  • Maintain internal messaging systems and user configurations
  • Cloud-based application & environment administration
  • Assists in disaster recovery planning
  • Ability to collaborate with development teams and production support team in meeting deliverables from both a quality and schedule perspective for hardware and network related activities
  • Setup and maintain documentation and standards
  • Interacts professionally with all, including co-workers and other healthcare providers
  • Help establish and implement policies, procedures, and technologies (including firewalls) to ensure server security.
  • Conduct research on hardware and systems products to justify recommendations and to support purchasing efforts.
  • Escalate appropriate issues timely following appropriate escalation protocols in Camin
  • Maintain the company telephone systems
  • Extremely accountable and detail oriented
  • Take up and complete any task assigned by the manager or Director
  • Integrate e-mail, print servers and their associated software into enterprise systems.
  • Accepts additional assignments willingly.
  • Resolve help desk tickets within SLA.
  • Travel as and when needed for assignments within US and outside.
  • Follow appropriate security and company procedures.
  • Follow escalation hierarchy to escalate issues in a timely manner.
  • Academic Qualifications

Associates degree in MIS or other majors supplemented by appropriate Experience or Certifications

At least Associates degree supplemented by appropriate Experience and Certifications

Thanks n Regards,


Technical Recruiter.

American Unit Inc.

Tel: (214) 699 0559

Fax: (214) 889 9666


Expected salary:

Location: Linden, NJ

Job date: Thu, 18 Aug 2022 22:53:27 GMT

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