Job Vacancy IT Support Coordinator Metropolitan Water Reclamation District of Greater Chicago

Job title: IT Support Coordinator

Company: Metropolitan Water Reclamation District of Greater Chicago

Job description: Promotional – Introduction

This examination is open only to current District employees who meet the promotional requirements. No other applications will be considered.

Applications will be accepted only during the designated filing period for this examination. The opening and closing dates of the filing period are listed in this announcement. Applications must be filed by the following method:

Submitted online through the District’s Online Employment Center at . Applications must be submitted by 11:59 p.m. Central Time on the closing date in order to be considered.

The deadline for filing an application will not be extended due to any unavailability of the District’s Online Employment Center. The District will not be liable for the Online Employment Center being unavailable for any period of time, and it is the sole responsibility of the applicant to ensure that the application form is completed and submitted in a timely manner. Therefore, it is recommended that applications be submitted early in the filing period.

It is the responsibility of the applicant to ensure that the application form is completed and submitted in a timely manner by the method described above.

Descriptions and dates of experience and any required license or certification should be very clear so that it is understood exactly how the applicant meets the promotional requirements.

Anticipation of Eligibility: An applicant who can demonstrate the likelihood of having the required year(s) of service and civil service status with the District in one of the required job classifications by the anticipation date may be admitted to the examination process. Candidates so admitted, who are successful in the examination process, may not be appointed until evidence is provided that these requirements were fulfilled by the anticipation date. Employees may not hold civil service status in more than one classification. Therefore, achievement of civil service status in the classification that is the subject of this announcement will result in the loss of eligibility for promotional examinations resulting from the possession of civil service status in any former classification.

Veterans’ Preference: Veterans’ Preference points will be added, in accordance with the District statute, to the scores of those candidates who attain a passing score in all phases of the examination. Veterans’ Preference claim forms can be obtained through the District’s website, by clicking , or requested at the test site. An employee who receives a promotion from an eligible list on which he or she received Veterans’ Preference points will not be eligible for Veterans’ Preference points on any future promotional examinations.

Probationary Period: The probationary period for this classification is one year (250 days worked).

Hiring and Employment Objectives: The Metropolitan Water Reclamation District of Greater Chicago is committed to hiring and employment practices that base employee selection on a candidate’s knowledge, skill and ability to perform effectively on the job; provide equal employment opportunity to all applicants; prohibit the entry of political reasons or factors and other improper considerations into any stage of the selection and hiring processes; and create a transparent, honest and fair hiring system.

An Equal Opportunity Employer M/F/D

Reasonable accommodation for individuals with disabilities will be made in accordance with applicable laws. Requests for testing accommodations are to be made within one week after the close of the filing period. For information regarding accommodation for individuals with disabilities, phone (312) 751-5170 (voice) or (312) 751-5916 (TTY).

Promotional – Examination

Duties: Under general supervision, coordinates the support of computer systems for the District by prioritizing requests, assigning staff, and maintaining records regarding resolution of end-user issues related to personal computers and telecommunication equipment.

Promotional Requirements: One year of service with the District as an IT Support Analyst II. Civil service status as an IT Support Analyst II.

Examination: The examination will consist of a written test weighted 90%, an efficiency rating weighted 5% and a seniority rating weighted 5%. The minimum passing score on the written test will be 70% unless determined otherwise by the Director of Human Resources. Candidates must achieve a passing score on each test to have their names placed on the eligible list.

The written test will assess candidates’ knowledge, skill and ability in areas such as supported technologies including windows laptops, MFDs, mobile devices, and A/V equipment; application development, network, and databases in a client-server environment; IT service best practices including ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management); software update procedures for installing patches on desktops, laptops and mobile devices; troubleshooting network, software and printing problems; principles of management; and interpersonal and customer service skills.

Examination Process: All applicants will be advised by email if they have been admitted to the examination process. Applicants who do not receive a response to their application by Friday, September 15, 2023 should contact the Employee Selection Office at (312) 751-5100.

WRITTEN TEST: The written test will be administered on Saturday, September 23, 2023 at the Chicago High School for Agricultural Sciences, 3857 W 111th St., Chicago, IL 60655.

Candidates should report at 9:00 a.m. with the approved (printed) admission letter and driver’s license or other form of photo identification. Calculators will be provided. The use of books, study guides, cell phones, tablets, smartwatches, laptops or other aids during the test is prohibited.

Promotional – Appointments

Appointments will be made from an eligible list with three categories: A (Exceptionally Well Qualified), B (Well Qualified) and C (Qualified). Candidates in the highest category will be given first consideration for appointment. This examination is also being given on an Original Entrance basis. In instances where both Original Entrance and Promotional eligible lists result from an examination process, it is the District’s practice to appoint only from the Promotional eligible list until all names from that list have been considered. The eligible list has a duration of three years.

Expected salary: $88148.32 per year

Location: Chicago, IL

Job date: Sun, 06 Aug 2023 04:31:38 GMT

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