Job Vacancy Automotive Service Operations Manager Walser Automotive Group

Job title: Automotive Service Operations Manager

Company: Walser Automotive Group

Job description: We have an opportunity at our Honda dealership for a talented, knowledgeable, and customer-centric leader. This position reports directly to the service manager and will help guide and develop the team and business. This is a busy, highly respected shop and brand servicing 120 customers per day. This is a perfect opportunity for someone to bring their experiences and skills to the table. Our Assistant Service Operations Managers are always the next in line when a service manager opening comes along.

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You’ll Make an Impact by:

  • Assist in ensuring that service department staff establishes and maintains good relationships with customers and to exceeds their expectations
  • Assist Service Manager in performing daily, weekly, and monthly tracking of department sales and gross profit, customer effective labor rate, customer flat rate hours per R.O., and technician productivity
  • Work order distribution, get designated to the appropriate technician based on the technician’s capabilities
  • Ability to provide answers to customers’ technical questions regarding vehicle needs and resolve customer complaints to meet customer satisfaction
  • Continually coach and guide employees to ensure that overall service department CSI is at or above zone/region and profitability goals are met
  • Manage payroll and hours worked, schedules, time off, and other administrative duties

What You’ll Get in Return:

  • Full Benefits Package
  • Medical
  • Dental
  • Vision
  • 401k with Company Match
  • Paid Parental Leave
  • Family Care Leave
  • Fertility and Adoption Assistance
  • Employee Discounts
  • Pet Insurance
  • Progressive PTO Package
  • The opportunity to volunteer through the Walser Foundation

What We’re Looking For:

  • Customer service mentality and professional demeanor
  • Ability to be on feet for extended periods of time and to lift up to 50 pounds
  • Prior supervisory or management experience a plus
  • Minimum two years service writing experience
  • Excellent phone and computer skills
  • ADP experience preferred

Through 65 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser’s progressive commitment to growth, technology and a differentiated customer experience has changed the car-buying journey. We don’t follow, we innovate and lead. Walser operates 26 dealerships and many affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the communities in which we proudly operate. That’s because we live here, too. Walser is a family-owned, family-run business that believes in work-life balance. Walser is committed to delivering an outstanding customer experience every time – that’s what drives us. That’s the Walser Way.

We operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

  • Do The Right Thing – Nothing is worth compromising a relationship
  • Lead By Example – Be willing to help no matter how difficult the challenge
  • Display Positive Energy – A good attitude is highly contagious
  • Be Open-Minded – The only thing that is constant is change

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Expected salary:

Location: Burnsville, MN

Job date: Mon, 03 Oct 2022 03:12:24 GMT

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