Job Vacancy Automotive Service Advisor Walser Automotive Group
Job title: Automotive Service Advisor
Company: Walser Automotive Group
Job description: Walser Mercedes-Benz of Wichita is looking for a service advisor to join the service department. We are a family-focused, performance-motivated, values-driven company. As a local, family-owned and operated company we have been shaking up the automotive stereotypes for over 65 years with 27 dealerships representing over 20 manufacturers.
Working in our Service Department requires a strong ability to work with your team and connect with our customers. As a Service Advisor here, you are not only listening to a customer’s concerns, you are working to break down repairs and expectations in a calm, empathetic, and understandable way. Every day, you will be an asset in making sure Walser customers feel welcomed from the minute they arrive and feel educated every step of their service process.
You’ll Make an Impact by:
- Provide professional service and expertise to all service customers
- Perform vehicle walkarounds and write-up repair orders documenting the customer’s primary vehicle service needs
- Document all customer-specific concerns with the vehicle, research and document all warranty and customer pay-related information on the repair order
- Understand basic automotive repairs, know how long each service will take and how much the repair will cost to best communicate with guests
- Work as a team with your service admin and technicians to generate working hours
- Execute proper follow up techniques with customers to build repeat business
- Stage vehicles and shuttle customers as needed
- All other duties, tasks and/or projects as assigned
Our Employees Receive:
- Full Benefits Package
- Medical
- Dental
- Vision
- 401k with Company Match
- Paid Parental Leave
- Progressive PTO Package
- The opportunity to volunteer through the Walser Foundation
We’re Looking for:
- High School Diploma, GED, or equivalent work experience
- Prior experience in the automotive industry
- Strong written and verbal communication skills
- Exceptional customer service skills
- High level of detail orientation and accuracy
- Proven experience working within a team environment
- Familiarity with using Microsoft Office (intermediate level preferred)
- CDK, Reynolds and Reynolds, or other Dealer Management Systems experience (preferred)
We proudly operate on a set of Core Values that drive our decisions and actions on a daily basis. They are:
- Do The Right Thing – Nothing is worth compromising a relationship
- Lead By Example – Be willing to help no matter how difficult the challenge
- Display Positive Energy – A good attitude is highly contagious
- Be Open-Minded – The only thing that is constant is change
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
Expected salary:
Location: Wichita, KS
Job date: Sat, 23 Jul 2022 00:55:57 GMT
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