Job Vacancy Assistant Veterans Service Officer I Hays County
Job title: Assistant Veterans Service Officer I
Company: Hays County
Job description: Description
Essential functions, as defined under the Americans with Disabilities Act, include the responsibilities, knowledge, skills, and other characteristics listed below. This list of responsibilities is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Summary
Under immediate supervision, the Assistant Veterans Service Officer I performs moderately complex administrative and clerical support in the Veterans Service Office. The work involves data entry, daily customer relations, filing, word-processing, and mail distribution.
Responsibilities
- Assists veterans, surviving spouses and/or children to establish eligibility for a pension, compensation or dependency indemnity compensation, or other benefits; and performs complex work including obtaining required veteran documentation, accurate filing, maintenance of veteran records, and research of veteran information.
- Receives inquiries regarding Department of Veteran Affairs decisions, laws, and regulations in response to filing for veteran benefits and complaints; refers inquiries as appropriate.
- Trains and supervises work-study students and office interns in the completion of their required tasks; establishes and maintains their personnel records in accordance with County/HR policy.
- Receives and processes documents including DD-214s; birth, marriage, divorce, and death certificates; reviews documents for accuracy and completeness and submits for proof support of veteran and/or dependent claim(s).
- Participates in the development and implementation of goals, objectives, policies, and priorities for the veteran benefit function; identifies veteran and/or dependent needs and implements filing procedures.
- Performs preparatory office tasks in the absence of the Veterans Service Officer and/or Assistant Veterans Service Officer II.
- Plans and participates in a wide variety of general clerical work including the maintenance of accurate and detailed logs and records, verification of information accuracy, researching discrepancies and submittal of federal and state documents; maintains office expenses.
- Prepares, types, and/or proofreads a variety of documents, including general correspondence, required reports, memoranda, and statistical records.
- Reviews departmental policies and procedures in determining completeness of applications, required reports, memoranda, and statistical records.
- Maintains calendars and schedules of activities, meetings, and various events and coordinates activities with other county departments, the public, and outside agencies.
- Provides information and forms to the public and assists in the completion, collection, and processing of claim forms; receives office visitors, telephone calls, faxes, and mail while answering routine inquires and screens calls or callers.
- Performs interviews with veterans and/or dependents to determine benefit eligibility and type.
- Attends and participates in professional group meeting and stays abreast of new changes and programs for the veterans benefit function.
- Verifies and reviews materials for completeness ad conformance with established regulations and procedures.
- Compiles data for special projects and collects, assembles, and presents the data background materials.
- Coordinates and manages the transportation to VA Clinics and Hospitals for the Hays County Veterans.
- Performs other related duties as requested.
Education and/or Experience
- Requires High School diploma or GED.
- Requires two years full time experience in secretarial, office/clerical or related work.
- Must have served on active duty in a branch of the Armed Forces of the United States.
- Must have served for at least one (1) year, or have a service connected disability with at least six (6) months of service.
- Must have been honorably discharged.
- Must obtain/maintain certification level training from the Texas Veterans Commission to include continuing education at least once per year, AND seek accreditation with the Department of Veterans Affairs.
Other Qualifications, Certificates, Licenses, Registrations
- Bilingual preferred. (Spanish and English)
- Class C Driver’s License.
Expected salary: $39779.88 – 59670.48 per year
Location: San Marcos, TX
Job date: Wed, 24 Aug 2022 22:38:25 GMT
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